picture me cursing my lil head off in a towel in the hall of my senior citizen dorm. it was UGLY.
Dear ________,
I am writing regarding a very disturbing and hindering occurrence that took place yesterday morning. Yesterday, Monday August 28 2006, I awoke about 8 a.m. to horrid and frightening noises coming from my bathroom. I opened the cabinet doors under my bath sink to see my pipes visibly shaking in tune with these wretched noises. I became immediately concerned and went into the hallway to see if any work was being performed. Workmen were outside a unit (the door next to 408- however, I’m unsure if it’s 409- where a woman named ___ resides) and when I asked if they were working on pipes or knew if anyone in 408 was, they replied negative. I told them why I was concerned and one man said there was probably air in the pipes. Knowing a bit about plumbing myself, I knew that this heinous sounds and movement was definitely not air in my pipes. I returned to my unit to find that black matter had began flowing from the P-trap. My alarm increased and I called ___ who paged ___, the maintenance man, for me. He called back very quickly and I explained the situation. He informed me that unit 301 was having drain clog issues and that the Drain doc-whore was working there. The noise and black matter were increasing so I raced down to 301 and knocked and rang the buzzer for several minutes. Receiving no reply, I called ___ back. He said he was at another site but would call Drain doc-whore, inform them of the issue, and head over in about an hour. I was far from content, especially given that I have just remodeled my entire bathroom, which cost upwards of $10,000. In tears, and feeling helpless, I figured I’d take a quick shower before ___ got there (b/c I had guests and wanted to go about our plans for their last day in town, if possible). While in the shower, I heard a wretched sound and looked out of the shower to find water gushing from the U-shaped pipe under my sink. The Drain doc-whore had broken right through and pierced the pipe!!! I called ___ in a panic, who informed me that the Drain doc-whore was actually in 408, not 301. I ran, in my towel, to 408 to tell them to stop immediately, to come look at what they had done to my bathroom, and to have someone take responsibility. I was very distraught, and not in the friendliest mood given the horrible circumstances. ___ showed up quickly when I told him a pipe had been pierced (I accidentally scared him b/c he thought I was referring to a main pipe). No one seemed to think this was a big deal. The fact that my bathroom was flooded and covered in black drudge, that my kitchen floor was flooded, that the bath mat, towels, items under my sink, etc were ruined- no one was very concerned. ___ was kind and helpful in leading the employees of Drain doc-whore in vacuuming up the water that hadn’t been soaked up by the 9 towels I used to stop it from flowing into my main room. ___ assured me that Drain doc-whore would clean up the mess and that the Condo Association would replace my damaged items.
The Drain doc-whore did a mediocre job of wiping up the water and sludge. After they left, I found more water under my cabinet- which is very hard to reach. While the liquid was mopped up, the floors were not cleaned. Strange germs from a neighbor’s sink remain on my bath and kitchen floors. My newly installed stone bath floor has black crud on it still that has dried in the cement in between the stones. My baseboard has stain marks. My bath sink cabinet has pieces dug out of the shelf from where Drain doc-whore used the tool to access 408’s sink (they did this to clear his sink after they’d realized they had ruined mine). There is another gauge in the cabinet from this as well. Additionally, some of my outlets now don’t work-even though I tripped the breaker.
So, while ___ was kind enough to assure me that the Association would replace my towels, bath mat, etc, I am concerned about the larger issues. I need a cleaning service to clean my bath and kitchen floors, my floor board painted or replaced, my bath cabinet replaced, and my breaker repaired. I also need to know that if anything goes wrong with my bath floor in the future regarding the moisture that was not removed from under the cabinet (I fear damage to 301’s ceiling) that I will not be liable for it.
___ kindly had ___, the plumber, come to my unit this morning to replace the pierced pipe. However, this is just the beginning of the repairs.
I spoke w/ Mr. ___ last night, to introduce myself less alarmingly. He was very kind and apologetic and said to send bills to the Drain doc-whore and to inform him if I had any problems. Please let me know if you wish for me to forward to letter to the Drain Doctor and Mr. ___ as well as yourselves.
Below please find a list of damaged items from this occurrence. I do not have receipts for any of the items but can obtain one for the cabinet. I’d be happy to price cleaners as well, unless you have one you prefer to use.
(lengthy list removed)
Please let me know the best way to go about resolving this. I prefer to have my floors cleaned ASAP as it is unnerving to have the leftovers of such an event in my home.
Please feel free to call me at __ or ___ or email me at ___.
Many thanks for your help and my apologies for the long, but necessary, letter.
Sincerely,
